Support



Descriptions / Prices (Per annum)



$249 OR Ecommerce support



$199



$149



$119

All WordPress Updates

YES

YES

YES

NO

If it can be updated in your WordPress admin, we will update it for you, almost as soon as the updates are released.A real developer, backing up and updating your site. This includes core, themes and plugins.

Free WordPress Migration

YES

YES

YES

NO

We are happy to migrate your site for free if you want to migrate on another server during the support plan.
Hosting environment is different for different hosting and we take care all the aspect during migration and ensure smooth running website.

Compatibility Support


YES


YES


YES


NO

Whenever updated a theme or a plugin,we find out something broke? We offer up to an hour of compatibility support.If we can’t fix it within that time, we will rollback to your latest update and contact you with recommendations.

Backups

Daily

Backup will be stored at our local drives

Weekly

Backup will be stored at our local drives

Fortnightly

Backup will be stored at your own server. We will not be responsible if server gone or any disk limitations

Monthly

Backup will be stored at your own server. We will not be responsible if server gone or any disk limitations

Regularly scheduled backups that fit your needs. We can store them on your server, to your own off-site location or we
can even provide off-site storage for an additional low monthly cost.

Website Restoration

YES

YES

YES

YES

If site goes down or need to restore website. We restore the latest backup depends on your plan.

Speed Monitoring

WEEKLY

MONTHLY

MONTHLY

NO

We monitor speed of the website and if required we optimize the speed

Database Optimization

WEEKLY

MONTHLY

MONTHLY

NO

We optimize the database if required to ensure smooth loading of website.

Security Malware Monitoring/Clean Up

YES

YES

YES

NO

World class security monitoring and malware attack cleanup from the leaders in the industry, Sucuri Security.
Stop attacks before they start, eliminate malicious code if they happen; all free with WP Maintainer service.

 

Monthly WordPress Support

12 Request per month

10 Request per month

7 Request per month

4 Request per month

Every month you get access to our team of developer for website maintenance and support services* to use for anything you need: installing a plugin, cleaning up CSS issues, styling a review plugin,etc.

Discounted Development Costs

YES

YES

NO

NO

Since we’re already working with you, we offer a discounted retainer rate on additional website maintenance and support services.

 

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